The CUSTOMER +® solution customizes key modules to add specific functionality that addresses your requirements cost effectively now and as your customers grow.

 

 

DASHBOARD PORTAL+
allows for accurate editing, versioning and customization of marketing material.

 

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DYNAMIC LAYOUT+
allows for accurate editing, versioning and customization of marketing material.

 

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E-COMMERCE+
offers a powerful web-based capability to manage all static and/or customizable items for your client's business.

 

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PERSONALIZED MARKETING+
provides extensive capabilities to design high impact marketing communication.

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INTERFACE+
unlocks the system for custom applications.

 

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LOGISTICS MANAGER+ automates inventory and warehouse management for print production facilities.

 

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ASSET MANAGER+ organizes and stores digital assets critical to the marketing of products and services.

 

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DASHBOARD PORTAL+

This is the core functionality of CUSTOMER+®. The dashboard provides a robust set of simple clear-cut tools that can be accessed by you and your clients. This intuitive and flexible administrative interface requires no technical expertise.

 

Some of the features include:

 

  • Easy-to-use interface for administrators as well as end-users
  • An end-to-end, continuous workflow with all of the tools your need for your print and marketing communications
  • Multi-level hierarchy model that allows you to distribute control to your customers and establish who can use the system and what they can order
  • Comprehensive Reporting capability with 17 standard reports to help you manage business in real-time
  • International Language capability, in 20 different languages ranging from French to Mandarin Chinese, to help you develop a global platform
  • Sophisticated Security model that allows you to house multiple customers within one storefront, keeping all of their assets separate

 

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DYNAMIC LAYOUT+

CUSTOMER+ Marketing Resource Center+™ is built on the Adobe® InDesign® Server page composition engine and allows for accurate editing, versioning and customization of marketing material, stationery and promotional items.

 

We offer two levels of editing and customization capability:

 

Dynamic Layout Editor:

  • User level customization of marketing materials using a web form interface
  • Modify tone and style
  • Built in image library for user selection and upload of images
  • PDF preview with resolution selection and watermarking

 

Dynamic Layout Advanced Editor:

  • Design-in-a-browser functionality with the broad browser and desktop compatibility of Adobe Flex
  • Provides direct access to the layout itself for editing without the need for forms
  • Full administrative control over all elements on the page for determining precisely what the user can and cannot edit
  • Features for image and text handling such as rotations, drop shadows, type selection, color changes, and layer control to move items forward/backward
  • Preview and save your layout
  • Output to Adobe InDesign native and Adobe PDF
  • Available in an installed version for high-volume publishing sites

 

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E-COMMERCE +

E-COMMERCE+ offers a powerful web-based capability to manage all static and/or customizable items for your client's business. Best of all, you and your client control who can order, what they can order, how much is ordered, and how the items are distributed.

 

The shopping cart methodology is intuitive and user-friendly, similar to most online shopping experiences. If someone has purchased a book or a pair of shoes online, they will understand how to use this system.

 

With E-COMMERCE+, you are now an integral part of your customer's marketing supply chain and can take advantage of offering a procurement system that helps build client loyalty and satisfaction.

 

COMMERCE+ Feature List:

 

  • Business-to-Business or Retail Storefront
  • Customizable interface from a simple logo or theme to a fully customized interface that delivers a unique look and feel for your clients
  • Easy-to-use catalog ordering system that tracks orders at all stages from production to shipment
  • Budget and spend control with capability to develop an approval hierarchy within your online workflow
  • Credit card processing for customer convenience and efficiency
  • Tax calculation feature that calculates the tax percentage of each state so you're in compliance with regulations
  • Multi-currency real time exchange rates using advanced web conversion tables for a global e-commerce platform

 

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PERSONALIZED MARKETING +

PERSONALIZED MARKETING+ is a personalized multi-level communication system. It provides extensive capabilities to design high impact marketing communication that increases lead flow and sales, plus reduces marketing expenses. With our integrated tools for variable data print, email and purls, you can provide services that help your customers connect with their target audience.

 

Our underlying Adobe® and InDesign® composition engine make it easy to create your communication pieces using these popular design tools and upload the native files directly into our system. This streamlines the workflow and also maintains all of your original design elements all the way through print production.

 

Features of the PERSONALIZED MARKETING+ system includes:

 

  • VARIABLE DATA+  features both variable data print and variable data email for powerful cross-communication capability
  • PURL creation tools for dynamic personalized landing pages that are integrated into print and email campaigns
  • Mail List Management services provide one stop shopping solutions to purchase and upload mailing lists and merge your data
  • Multi-proof technology, that is patent-pending, allows you to proof every record and easily make changes on the spot that integrate back into your database
  • CASS certification, presorting and generation of postal paperwork features are included for cost efficiency
  • QR Code Application, ties together multiple channels of communication in the age of speed and mobility

 

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INTERFACE +

INTERFACE+ unlocks the system for custom applications. Many customers need flexibility and specific workflows that standard solutions cannot offer. Our system was designed with object-oriented architecture making customization fast and cost effective. Integration can be easily achieved through Webservices and XML data feeds.

 

Bring your unique needs to us and we will develop the right solutions for you with our customization capability. In fact, we encourage it!

 

Our INTERFACE+ development toolkit includes:

 

  • Customized workflows for everything from changing the login process to customizing the shipping page...we will work with you to design a workflow that meets your business needs
  • The interface design can be customized with the unique look and feel your clients need to truly make it their own
  • Save time, minimize errors and create efficiency by connecting on the front or back-end with MIS/ERP systems
  • Object-based architecture makes customization faster, more efficient and more cost effective for you and your customers

 

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LOGISTICS MANAGER +

Inventory and warehouse management represent an important business opportunity for the graphic communications industry. Business users are increasingly looking to print service providers to offer a larger role in the distribution of their corporate collateral materials.

LOGISTICS MANAGER+ automates inventory and warehouse management for print production facilities. It integrates with E-COMMERCE+ so every facet of your warehouse can be easily accessed and administered by your customers through a storefront portal.

Features include:

  • Real-time inventory management to ensure your clients always are getting the material they need
  • Real-time shipping through integration of Fed-Ex, DHL and UPS
  • Multiple warehouse and vendor management
  • Bar-Code Scanning ensures proper inventory levels and helps track your items
  • Automatic re-order points on all inventory
  • Pick-and-pack ordering that determines the most efficient way to fulfill orders
  • Kitting that provides the capability to package and assemble separate material with less human intervention
  • Line-item back ordering that notifies the users if the quantity ordered is more than available

 

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ASSET MANAGER +

Your clients have a lot of needs; many of them require you to jump into action at a moments notice: "I need my logo, or spread photo sent now." These constant requests need immediate attention and usually tie up one of your staff member's time and energy.

What if that simple function could be left up to the client, and you could be assured all the skill and effort you put into helping develop and maintain their brand identity would not be lost?

Now it can! Responsive Solutions ASSET MANAGER+ allows users to organize and store digital assets, such as photos, logos, graphics and branding elements critical to the marketing of products and services - all while maintaining specific rules of use. Our unique product allows for easy ordering of digital assets, with conversion options to a range of common formats and file sizes. Assets may be delivered to the user instantly for download, through an email notification, or routed through an administrator for release approval. Your business rules define the process.

Your authorized users access ASSET MANAGER+ through the Internet, selecting the images they need for any variety of uses when they need it. Expect total customer loyalty when this system is used.

 

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